Employee voice is the way people communicate their views to their employer and influence matters that affect them at work. When employee voice channels work effectively, employees can feel valued and it can help to build better relationships between employers and their workforce. In turn, it can improve performance and wellbeing. There are many technology solutions available to support people professionals in creating opportunities for effective employee voice. For example, employees can share views on current and desired company culture through an online survey, discuss ideas for a company event through an online video call or group chat, and whistleblow anonymously. Technology solutions also offer opportunities for organisations to show that they are listening and acting. It is not enough to enable employees to channel voice constructively, organisations need to respond appropriately. 

As these technology solutions become more sophisticated and entrenched, it is crucial for people professionals to ensure that their use is responsible, ethical and compliant with relevant regulations.

This guide examines how technology is used across the different forms of employee voice and introduces you to the benefits and risks of using technology to equip you with new knowledge to advocate for ethical and responsible practices.

People professionals can use this guide to navigate the complex world of technology-enabled employee voice and apply the guiding principles of responsible technology use to foster a culture of open and continuous communication.

Using technology to facilitate continuous employee listening

Benefits and risks of using technology in employee voice

Guiding principles

Advances in AI and implications for people professionals

Further resources and references

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