Employee voice is the way people communicate their views to their employer and influence matters that affect them at work. When employee voice channels work effectively, employees can feel valued and it can help to build better relationships between employers and their workforce. In turn, it can improve performance and wellbeing. There are many technology solutions available to support people professionals in creating opportunities for effective employee voice. For example, employees can share views on current and desired company culture through an online survey, discuss ideas for a company event through an online video call or group chat, and whistleblow anonymously. Technology solutions also offer opportunities for organisations to show that they are listening and acting. It is not enough to enable employees to channel voice constructively, organisations need to respond appropriately.
As these technology solutions become more sophisticated and entrenched, it is crucial for people professionals to ensure that their use is responsible, ethical and compliant with relevant regulations.
This guide examines how technology is used across the different forms of employee voice and introduces you to the benefits and risks of using technology to equip you with new knowledge to advocate for ethical and responsible practices.
People professionals can use this guide to navigate the complex world of technology-enabled employee voice and apply the guiding principles of responsible technology use to foster a culture of open and continuous communication.
Using technology to facilitate continuous employee listening
Benefits and risks of using technology in employee voice
Advances in AI and implications for people professionals
Further resources and references
The full series
Using technology responsibly to
Our guides on how people professionals can lead on the responsible use of technology within organisations
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CIPD research shows varied responses to generative AI use from organisations, as some explore opportunities to improve productivity
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Practical advice to help employers provide support around menstruation and menstrual health in the workplace
Practical guidance to effectively manage and support an employee’s return to work after long-term sickness absence
Practical guidance to effectively oversee and support an employee’s return to work after long-term sickness absence