Employee voice is the way people communicate their views to their employer and influence matters that affect them at work. When employee voice channels work effectively, employees can feel valued and it can help to build better relationships between employers and their workforce. In turn, it can improve performance and wellbeing. There are many technology solutions available to support people professionals in creating opportunities for effective employee voice. For example, employees can share views on current and desired company culture through an online survey, discuss ideas for a company event through an online video call or group chat, and whistleblow anonymously. Technology solutions also offer opportunities for organisations to show that they are listening and acting. It is not enough to enable employees to channel voice constructively, organisations need to respond appropriately. 

As these technology solutions become more sophisticated and entrenched, it is crucial for people professionals to ensure that their use is responsible, ethical and compliant with relevant regulations.

This guide examines how technology is used across the different forms of employee voice and introduces you to the benefits and risks of using technology to equip you with new knowledge to advocate for ethical and responsible practices.

People professionals can use this guide to navigate the complex world of technology-enabled employee voice and apply the guiding principles of responsible technology use to foster a culture of open and continuous communication.

CIPD member content

This content is only available for CIPD members

The full series

Using technology responsibly to
manage people

Our guides on how people professionals can lead on the responsible use of technology within organisations

Callout Image

More on this topic

CIPD Viewpoint
Automation, AI and technology

Explore the CIPD’s point of view on automation, AI and technology, including recommendations for employers

CIPD Viewpoint
Employee voice

Explore the CIPD’s point of view on employee voice, including recommendations for employers

Ireland Podcasts

Listen to episodes from our CIPD Ireland Podcast Series on a range of topical workplace, HR and L&D issues

Latest guides

Flexible working: Guidance for people professionals on planning and managing

This guide has been developed for people professionals who want to maximise the benefits of flexible working within their organisations, incorporating flexibility into people plans, strategy, and their employee value proposition.

Carer-friendly workplaces: Guide for people professionals

Practical guidance to help employers create a carer-friendly workplace

People manager guide: Flexible working

Practical guidance for managers on managing flexible working

Transgender and non-binary equality, diversity and inclusion in the workplace

How to support transgender and non-binary people at work, as part of a broader equality, diversity and inclusion policy

All guides