Why is the responsible use of technology important? 

Technology can provide opportunities to optimise outcomes for organisations and their people. CIPD research shows that the use of technology can improve productivity, enhance job quality and provide good work. Yet where good practices in implementing technology are overlooked, technology can reduce return on investment, undermine workers’ wellbeing and performance, and even result in the loss of valuable skills. 

What do we mean by ‘technology’?

In this guide series, ‘technology’ is defined in its broadest sense. It can include: ‘Artificial intelligence and machine learning, the internet, the internet of things, big data analysis, digital technologies; combining and applying these technologies in diverse ways; and the collection of techniques and processes used by people in relation to these technologies.’ (CIPD, 2022). 

What do we mean by ‘responsible’?

In this guide series, ‘responsible’ is defined as: ‘having ethical and sustainable practices that consider and involve the workforce and other stakeholders during business decision-making’ (CIPD, 2022a). 

Members access only

Unlock exclusive, tailored content and resources, just for members.

Sign in to access

Not a member yet? Find out how you can become a member today!

CIPD Trust

Tackling barriers to work today whilst creating inclusive workplaces of tomorrow.

Find out more

Bullying
and harassment

Discover our practice guidance and recommendations to tackle bullying and harassment in the workplace. 

View our resources

More on this topic

Podcast

Ireland Podcasts

Listen to episodes from our CIPD Ireland Podcast Series on a range of topical workplace, HR and L&D issues

Listen now
Factsheet
Technology, AI and the future of work

How artificial intelligence (AI), robots and automation are shaping the world of work, the ethical considerations and the role of people professionals.

Guide
How to choose the right technology for your business

Practical advice on adopting and responsibly investing in technology to optimise job quality and business outcomes

Podcast

HR People Pod

Listen to our new fortnightly podcast providing expert insights from HR leaders on the topical issues impacting the world of work

Listen now

Latest guides

Guide
Tackling in-work poverty: Guidance for employers

This guide explains in-work poverty, its effects and what employers can do to help

Guide
Employee financial wellbeing

Guidance for HR practitioners and employers to support their employees’ financial wellbeing

Guide
How to choose the right technology for your business

Practical advice on adopting and responsibly investing in technology to optimise job quality and business outcomes

Guide
Tackling bullying, harassment and workplace conflict

Practical advice on how people professionals can tackle workplace bullying and conflict

For Members
All guides