The situation

While most companies have policies on preventing bullying and harassment in the workplace, too many organisations have workplace cultures in which people are afraid to challenge inappropriate behaviour or are not treated seriously when they do so. As a result, far too many employees continue to face unfair treatment in the workplace.

Bullying and harassment exist at the more severe end of workplace incivility. There’s no legal definition but Acas describes it as “unwanted behaviour from a person or group that is either:
•    offensive, intimidating, malicious or insulting
•    an abuse or misuse of power that undermines, humiliates, or causes physical or emotional harm to someone.”

You can find more information about incivility and bullying at work in our evidence review. 

CIPD research shows that 15% of employees in the UK experienced bullying of some kind, with 8% reporting harassment and 4% sexual harassment. The findings show how bullying and harassment can occur across a wide spectrum of behaviours, ranging from extreme forms of intimidation, such as physical violence, to more subtle forms such as an inappropriate joke or ignoring someone.

CIPD viewpoint

Organisations should not tolerate any form of unfair treatment such as bullying or harassment. Employers have a duty of care to ensure that employees work in a safe environment, are treated with respect, and enjoy quality of working life.

Workers subjected to bullying or harassment can experience stress, loss of confidence and motivation, and higher levels of sickness absence, all of which may lead to increased staff turnover and less productive teams.

Employers should have clear policies on dignity and respect at work, highlighting the behaviours expected by all employees. Managers at all levels should understand their role in leading by example, challenging inappropriate behaviour, and responding promptly and consistently to any complaints of bullying or harassment.

All allegations of bullying and harassment should be taken seriously and investigated promptly and fairly, with formal action taken where necessary.

Recommendations for employers

• Put in place a robust and well-communicated policy that clearly articulates the organisation’s commitment to promoting dignity and respect at work, and the behaviours expected.

• Build an inclusive workplace climate based on celebration and acceptance of every individual. Positive relationships at work should be underpinned by an open and collaborative management style, good teamworking, and healthy interactions with peers and managers.

• Use training and guidance to ensure that senior leaders and managers role-model and champion appropriate and healthy behaviours.

• Ensure there are mechanisms for personal accountability, particularly for those in positions of influence or those with discretionary or decision-making power.

• Ensure the ethical use of non-disclosure agreements (NDAs) or confidentiality clauses in settlement agreements by considering if they are wholly necessary and ensuring that they are never used to silence victims or cover up inappropriate behaviour and wrongdoing, such as bullying and harassment.

• Train line managers to manage people properly, including spotting and dealing promptly with inappropriate behaviour, conflict or other situations that could escalate into harassment and bullying.

• Implement procedures and training to ensure there are clear procedures for reporting a complaint. All complaints should be investigated fully and fairly, and formal grievances resolved in line with the Acas Code of Practice on grievance and disciplinary procedures.

• People should be encouraged to play their part in making dignity and respect, and equality, diversity and inclusion policies a reality, and to challenge inappropriate behaviour.