The Profession Map / Specialist knowledge / Employee relations

Employee relations is about creating and maintaining a positive working relationship between an organisation and its people.

An important part of that relationship is the culture, and the extent to which the organisation seeks to be resolution-focused. People professionals have an important role in setting that culture through the development of policies and processes which apply the law in a practical, fair and transparent way. So specialists in this area need a deep understanding of employment / labour law, keeping up-to-date with legislative developments in order to advise the business and line managers to create the best outcome for individuals and the organisation.

When relationships break down, it’s also important for ER specialists to know how to deal with those disputes internally as well as through the legal system when needed, and the different ways in which you can resolve conflict through consultation and negotiation with individuals and representative bodies.

And, increasingly, ER specialists are using employee voice insights from working groups and staff forums to change the way things work, and create a more positive working culture in organisations.

The success of any business starts and ends with your people. People practitioners bring management practice to managing people especially in professional areas such as employee relations."

Alan Price, CEO, Bright HR

Employee relations standards

Each standard progresses through four levels of impact. Which level do you most embody in your day-to-day work?


	Foundation level	Associate level	Chartered Member level	Chartered Fellow level
	At this level you'll understand:	At this level you'll understand:	At this level you'll understand:	At this level you'll understand:
Employee relations culture	The culture and approach to employee relations in your organisation	How the employee relations culture impacts the way people work	How to develop and review your employee relations culture to be resolution-focused and improve business outcomes	How to drive an employment culture that improves performance and reputation, whilst mitigating risk
People policies	What people policies are in place in your organisation and how they support employee relations practices	How to apply your organisation’s people policies in a wide range of situations to support effective case management and employee relations practice	How to develop and apply people policies which improve the worker experience and employer brand, and mitigate risk	How to develop an employee relations strategy which positively impacts the business and the way people work
Employment law	Key employment/labour law	How to apply employment/labour law in a wide range of work situations	How to apply and interpret employment/labour law in a range of complex work situations and mitigate risk	How to manage the impact and risk to the organisation of employment/labour law and regulation
Legal systems	The legal system which deals with employment disputes (eg employment/labour tribunals, arbitration)	The evidence needed to support employment legal cases/labour disputes	How the employment legal system works, and how to prepare for and manage cases/labour disputes	How to lead complex legal cases/labour disputes and manage organisation risks associated with legal action
Dispute resolution	What workplace conflict is and a range of dispute resolution techniques (eg mediation, conciliation, negotiation, settlement agreements)	How to apply different dispute resolution techniques to resolve workplace conflict	How to manage high risk and complex disputes, and when to use legal routes	How to create a culture which mitigates workplace conflict
Collective employment law	What collective employment/labour law and collective bargaining is (if applicable in your region)	Collective employment/labour law, and how to work with formal representative bodies such as T rade Unions and Works Councils (if applicable in your region)	Collective employment/labour law and how to manage collective bargaining relationships (if applicable in your region)	How to develop strategies and frameworks that support collective bargaining and collaborative relationships (if applicable in your region)
Consultation and negotiation	The importance of consultation and negotiation with individuals and groups	Different approaches and models of consultation and negotiation	How to drive effective working relationships through consultation and negotiation	How to establish frameworks and mechanisms to support a culture of effective consultation and negotiation
Voice and engagement	The different ways by which employees’ voices can be heard	Why employee voice is important, and the role of employee groups in engaging workers (eg employee councils, staff forums)	How to use employee voice insights to positively impact the way people work	How to use employee voice insight to shape the organisation’s culture
Employee and worker relationships	The different types of employees/workers in your organisation (eg employed, gig worker, contractor, consultant)	The impact of different employee/worker relationships on the organisation	How to balance individual and business expectations regarding employee/worker relationships	How to maximise the individual and organisation benefits of different employee/worker relationships

Next: Equality, diversity and inclusion

Ensuring the relationship between an organisation and its people is managed through transparent practices and relevant law

Continue to Equality, diversity and inclusion

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