This factsheet explores the role of internal communication and examines effective communication strategies, including the role of line managers, social media and two-way or multi-directional dialogue. Finally, it takes a closer look at planning and tailoring communications as well as the roles and responsibilities in good workplace communication.

Our factsheet on employee voice, which covers the mechanisms of employee involvement and the benefits of two-way communication, may be helpful too. Our factsheets on employee engagement and employer brand are also relevant.

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This factsheet was last updated by Rebecca Peters: Research Adviser, CIPD

Rebecca leads on several research projects including the People Profession Survey which provides a snapshot of the current HR landscape on an international scale. Rebecca regularly presents her research at conferences and business events and is passionate about bridging the gap between research and practice. 

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