This factsheet explores the role of internal communication and examines effective communication strategies, including the role of line managers, social media and two-way or multi-directional dialogue. Finally, it takes a closer look at planning and tailoring communications as well as the roles and responsibilities in good workplace communication.

Our factsheet on employee voice, which covers the mechanisms of employee involvement and the benefits of two-way communication, may be helpful too. Our factsheets on employee engagement and employer brand are also relevant.

CIPD member content

This content is only available for CIPD members

Explore options to become a member

CIPD Learning courses

Employee Experience
Accredited Programme

Learn how employee experience can have a positive impact on your organisation and how you can drive the agenda to create impactful cultural change.

Callout Image

Related content

Reports
CIPD Good Work Index

The CIPD Good Work Index provides an annual snapshot of job quality in the UK, giving insight to drive improvement to working lives

Factsheets
Employee benefits: an introduction

Learn how to implement various employee benefits as part of a wider reward strategy

For Members
Factsheets
Employee voice

This factsheet looks at employee voice, its purposes and use, and the benefits it can bring to an organisation and its workforce. It also covers whistleblowing and creating a speak-up culture

Factsheets
The psychological contract

This factsheet examines what the psychological contract is, why it's important and the strategic implications it has on the employment relationship

For Members

Explore our other factsheets

Factsheets
The non-executive director role

Learn how non-executive directors (NEDs) differ from executive directors and how they operate within an organisation

For Members
Factsheets
Stress in the workplace

Learn how to identify the signs of stress and address stress at work

For Members
Factsheets
Job evaluation and market pricing

Understand the fundamentals, as well as how to choose and install the right scheme for your organisation

For Members
Factsheets
Wellbeing at work

Understand the links between work, health and wellbeing, and the role of stakeholders in adopting an organisational approach to employee wellbeing

For Members
Factsheets