Organisational change is a constant in many organisations, driven by a number of different forces including customers, markets and technology. Yet research shows that most change initiatives fail to get their intended outcomes and may even limit an organisation’s potential and its people. The effects of not managing change effectively can be devastating and long lasting, so it’s important that people professionals understand the issues and equip themselves with techniques to support change management initiatives.

This factsheet looks at why change management is important, the implications of not managing change effectively, and the potential issues that can arise in change management processes. It also offers a series of techniques to help ensure change is effective.

This factsheet was last updated by Steve George: Digital Learning Portfolio Manager, HR and Employment Law, CIPD 

Steve manages content for all CIPD’s HR and Employment Law learning. He is a CIPD associate member. 

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