AI use in the workplace: Practical advice for HR professionals

This guide focuses on the use of generative artificial intelligence tools (generative AI or GenAI) in the workplace. The personal, publicly available AI technology like ChatGPT, Claude, Copilot and similar which have become increasingly popular and widely used. HR needs to lean into the technology, ensure responsible and ethical use of AI, and support their people in adopting and using these tools to ensure effective and productive use to benefit both employees and the business.

This guide covers the following critical elements:

Shaping an AI use policy.
Communicating an AI use policy to the workforce.
Using AI to perform tasks in the HR function.
Applying AI to the employee lifecycle in:
- attraction, selection and onboarding
- compliance and policy management
- reward and wellbeing
- learning & development, talent assessment and career progression
- management and performance management.

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