Understand the principles of shared services, how they work, and the benefits they can bring to an organisation
Organisations use shared services to organise their HR activities, typically concentrating administrative activities into a centralised 'hub'. Often, shared services are seen as supporting strategic business partners and centres of expertise.
This factsheet outlines how shared services work and the benefits of this within an organisation. It looks at the typical tier structures and provides guidance on planning and implementing shared services across an organisation. It also highlights factors to consider for ongoing shared services management.
Affiliate membership offers instant access to CIPD resources without the need for assessments or study, or explore your options to become a professional member of the CIPD to demonstrate your commitment to the world of work.
Already a member? Login here.
This case study looks at the rollout of an AI writing assistant at a large organisation. It highlights how failing to involve employees and preserve foundational skills creates a trust gap that undermines investment
This case study details steps taken by a not-for-profit membership organisation to navigate towards a collective position on using generative AI
This case study looks at how a strategic innovation company navigated the sector’s structural challenges while introducing an AI tool for maintenance planning
This case study looks at how a construction company learnt from the past to become more deliberate in how they buy and use AI and other technologies
An introduction to trade unions and how to work with them effectively
Find out more about turnover and retention, and gain insight into why people leave organisations
What does EDI mean in the workplace and why is an effective EDI strategy vital to business?
Understand how to build an effective approach to performance management, including the tools that can support it