Interpersonal conflict and uncivil behaviour, such as bullying and harassment, are remarkably common in the workplace. The persistence of such serious incidents highlights that ‘workplace incivility’ is a major HR issue.

Incivility at work has negative consequences for employees, teams and organisations. It negatively impacts the attitudes, behaviour and health of staff, notably leading to higher levels of anxiety and depression, reduced self-esteem and performance, and increased absenteeism and turnover. It is vital that employers are equipped to understand where such behaviour stems from and how to prevent it.

This evidence review investigates the key drivers of bullying and incivility, to help employers shut it down at its root and maintain healthy relationships among staff. It also considers what interventions are the most promising solutions for preventing or reducing incivility.

  • See the practice summary for the main insights and practical recommendations for action. 
  • See the scientific summary for our methodology and technical information on the research and study references.

To continue reading, log in or become a member

Affiliate membership offers instant access to CIPD resources without the need for assessments or study, or explore your options to become a professional member of the CIPD to demonstrate your commitment to the world of work.

  • Access to exclusive, up-to-date resources
  • Become part of a community to learn, debate and connect with other people professionals
  • Free access to a series of CIPD learning courses and a discount on the rest of our catalogue
  • Data

    Data hub

    Explore the evidence behind workforce trends

  • All evidence reviews