Through interviews and roundtable discussions, this study explores what homeworking means for individuals and for the future of work, its impact on motivation and morale, how customer relations have been affected and what we can learn from the crisis.

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Reviewed by

Jake Young, Research Associate

Jake joined the CIPD in 2018, having completed a master’s degree in Social Science Research Methods at the University of Nottingham. He also holds an undergraduate degree in Criminology and Sociology.

Jake’s research interests concern aspects of equality, diversity and inclusion, such as inequality, gender and identity in the workplace. Jake is currently involved in the creation of a research project examining the effectiveness of organisational recruitment programmes and their relationship with workplace performance.

Jake leads research on the CIPD Good Work Index programme of work, exploring the key dimensions of job quality in the UK. Jake has also written several CIPD evidence reviews on a variety of organisational topics, including employee engagement, employee resilience and digital work and wellbeing.

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The CIPD Good Work Index provides an annual snapshot of job quality in the UK, giving insight to drive improvement to working lives

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