Diversification and digitalisation: opportunity or threat?

This study explores the impact of social, economic and technological (SET) meta-trends, such as diversification and digitalisation, at work. It examines how these can both help and hinder employee voice, including the risk of marginalising groups with less power. Crucially, it looks at how organisations can offset any challenges to improve job quality.

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Reviewed by

Rachel Suff, Senior Policy Adviser, Employee Relations, CIPD

Rachel Suff joined the CIPD as a policy adviser in 2014 to increase the CIPD’s public policy profile and engage with politicians, civil servants, policy-makers and commentators to champion better work and working lives. An important part of her role is to ensure that the views of the profession inform CIPD policy thinking on issues such as health and wellbeing, employee engagement and employment relations. As well as conducting research on UK employment issues, she helps guide the CIPD’s thinking in relation to European developments affecting the world of work. Rachel’s prior roles include working as a researcher for XpertHR and as a senior policy adviser at Acas.

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