Using the example of the English NHS, these authors set out to determine whether top CEOs and managers can significantly impact performance in large and complex public sector organisations.

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Reviewed by

Jon Boys, former Labour Market Economist, CIPD

Jon s an experienced labour market analyst with expertise in pay and conditions, education and skills, and productivity.

Jon used quantitative techniques to uncover insights in labour market data, both publicly available and generated through CIPD surveys.

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