An exploration of how generative AI tools like ChatGPT can be used effectively to support human resource management
This study offers key guidelines, examples and recommendations for people professionals to effectively use ChatGPT in their work. With explicit illustrations and step-by-step guidance, this article includes useful techniques to start using generative AI for anyone in HR and other people-related professions.
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Rebecca joined the CIPD research team in 2019, with experience as both a practitioner and a researcher in health and wellbeing at work. Now, Rebecca’s focus at the CIPD is developing HR practice and capability through research-driven projects. Rebecca has a master’s degree in occupational psychology and applies psychological theory to the workplace to create positive change, where both people and businesses can thrive.
Find CIPD resources to support people professionals to lead AI tool implementation, strategy and governance
AI governance doesn’t slow innovation. It creates the conditions for AI to succeed sustainably. But how can people professionals help close the gap between AI implementation and governance, and position it as an enabler rather than a blocker?
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5 Oct, 2026
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