Plans to boost AI use in public services welcomed by the CIPD

In response to the launch of the government’s AI Opportunities Action Plan, Hayfa Mohdzaini, senior policy and practice adviser for technology for the CIPD, the professional body for HR and people development, said:

“We welcome the government’s plans to boost the use of AI across the UK’s public services, which could bring significant productivity gains to the UK economy. Letting AI handle repetitive and administrative tasks can help workers deliver more human public services. Used well, AI can enhance jobs to make them more fulfilling for people.

“However, it will be important for employers to monitor how the technology is used and manage risk. A CIPD poll of over 1,500 people in January 2025 found that six in 10 respondents would trust AI to inform, but not make, important decisions at work. This highlights the importance of human oversight when introducing this technology.

“The HR profession should be at the forefront of discussions about AI implementation in their organisations. Employers and their HR teams should introduce clear guidance covering the ethical and responsible use of AI at work, data security and fair treatment of people.

“Organisations should foster a culture of cross-team collaboration, helping employees develop their skills or reskill as necessary to ensure no one gets left behind as AI transforms workplaces and careers.”