Understanding the impact of technology on people at work
Technology and people is about understanding the role of technology and the impact it has on the people function and the broader workforce. Knowing how technology can improve the agility and productivity of workforces and organisations, and how it can enable more collaborative working.
The way we work is changing. With many more people now working at home, and with many organisations adopting a hybrid approach to working, the way that people professionals have had to use technology to enable their people practices has also changed. Practitioners are having to adapt their people practices for remote and hybrid working, and bring the people perspective to technology-based approaches, such as bringing learning online, or enabling greater online HR self-service for the workforce.
And, as things change, we also have a role in determining the impact of technology on the people function and the workforce: understanding how roles will change, what new skills and capabilities will be needed, and how to use technology to enhance the people proposition.
This area of the Profession Map covers the core knowledge needed to be an effective people professional who can bring the people perspective to technology, and identify opportunities to maximise the benefits of technology for the workforce.
Each standard progresses through four levels of impact. Which level do you most embody in your day-to-day work?
Understanding people's behaviour and creating the right organisation culture
AI’s changed the rules - HR holds the guardrails. Explore practical, trustworthy AI tips - backed by CIPD research and guidance
Guidance on how to manage the impact AI-driven change is having on human skills; the key concepts and challenges, and a structure for responding to the profound impact of AI on human skills
This case study looks at the rollout of an AI writing assistant at a large organisation. It highlights how failing to involve employees and preserve foundational skills creates a trust gap that undermines investment
This case study details steps taken by a not-for-profit membership organisation to navigate towards a collective position on using generative AI
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