Navigating the CIPD website FAQs

Our website is packed with resources for people professionals. Here’s where to look:

• The People Profession - Learn about the different HR and L&D careers available. Also, explore the CIPD Profession Map, the global standard for people professionals.
• Policy and insights - Stay up to date with research, reports, and policy changes affecting HR and L&D.
• Knowledge hub - Practical, evidence-based resources: guides, templates, tools, and factsheets. Members also get access to business journals via EBSCO.
• Learning - Find CIPD learning courses, qualifications, CPD tools, and the Learning hub. Students can also access dedicated study support.
• Membership - Learn how to join, upgrade, and make the most of our member benefits.
• Get involved - Connect with the profession through events, webinars, and community forums.

Tips for finding content

• Search smarter: Use quotation marks around keywords for precise results. You can also filter your search results by content type.
• Browse by topic: Use the A-Z topic page under Knowledge hub to find resources on specific topics (e.g. wellbeing, diversity, reward).
• Log in for member-only content: Exclusive tools, journals, and archives require members to login. The option to login is available in the top-right of the website or within the main menu if on a smaller screen.
• Studying? Check the study resources page for unit-specific materials to support your qualification.

The A-Z topic page, available under the Knowledge hub, allows you to browse by subject area. Each topic groups related resources, making it easier to find everything in one place.

Or search your topic using the website search bar at the top of the website. If you prefer a certain content type, you can filter the search results accordingly.

Visit our study resources within the Student member area. Here you'll find:

• Study guides to support your academic writing.
• Signposting to other CIPD benefits that can support your studies.
• Studying a CIPD qualification? You'll find helpful materials for each unit of your qualification. This can include unit overviews, assessment videos and helpful reading. To access these resources, you'll need to log in to your CIPD member account.

You’ll also find a wealth of useful content within our Knowledge hub:

• Use the A-Z topic page to browse by subject area. 
• Or dive into Business journals from EBSCO, an online database of over 200 leading HR, L&D, business and management journals. Exclusive to members.

CIPD members get access to exclusive content and resources. If you’re not logged in as a member, you’ll see a message asking you to log in.

How to log in:

• Click the ‘Login here’ link displayed at the bottom of the prompt.
• Or use the Login/Register option at the top right of the website or in the menu on smaller screens.

Still can’t access content? You may be:

• Logged in with a guest account instead of your membership account. Try another email linked to your membership.
• Or your membership may be suspended or cancelled due to unpaid fees.

Need extra help?

Live chat

Our customer service team is available Monday to Friday (excluding bank holidays), 7am-7pm (UK).

During these hours, you can start a conversation by clicking the round chat icon. Displayed in the bottom-right corner of the screen.

Other ways to contact us

Click here for alternative contact options

Head to the CIPD’s Learning hub and make sure to log in using your CIPD membership account.

Just joined or re-joined membership? Your Learning hub access should be ready within 24 hours.

As a member, you have access to a library of learning programmes on the Learning hub. These programmes are continually updated and include:

• All essential insight courses
• Eight introductory programmes
• The CIPD’s Career Toolkit
• CIPD’s CPD tools:
  • Self-assessment tool
  • Learning plan
  • My CPD Records tool
  • Career Library - a clear, structured route into key roles within the profession

Start exploring the Learning Hub here

EBSCO is an online database featuring over 200 top journals. These include HR, learning and development, business, and management journals. As a CIPD member, you have exclusive access to this resource.

How to access business journals from EBSCO

EBSCO is a member-only benefit, so you’ll need to log in to your CIPD account first. Within EBSCO, you can either:

• Browse anonymously
• Or create an EBSCO Discovery Service account. This allows you to bookmark journals and organise them into project folders.

Watch the EBSCO Discovery Service tutorial

Need more help? Click here for additional EBSCO support