Whether businesses want to improve employee motivation, align resources with business goals, or respond quickly to changing circumstances, the need to engage with employee voice is more compelling than ever. Voice is increasingly relevant to several key themes and opportunities including:

  • Securing trust and confidence between employees, leaders and organisations.
  • Creating an inclusive environment.
  • Determining what matters most to stakeholders – employees, customers, shareholders and beyond.
  • Harnessing the views of employees.
  • Safeguarding employee wellbeing and business prosperity.
  • Informing organisations’ response to current issues.

Therefore, employee voice is not an isolated initiative and should be considered as part of an organisation’s broader strategy of engagement and motivation.

This guide looks at the role HR can play in maximising the impact of group voice channels within their organisation. Group voice channels include those which enable employee voices to be listened to as a collective, rather than individually. 

Though digital channels are easy to access, having a diverse mix of outlets for two-way communication is more effective in reaching a broader spectrum of your workforce. It is important to note that there isn’t a single approach to employee voice and organisations need to determine what works for them. Therefore, make sure to use a wide range of communications, which may include the following five channels, to empower employee voice.


Employee apps

Focus groups

Employee forums



More on this topic

Employee voice

This factsheet looks at employee voice, its purposes and use, and the benefits it can bring to an organisation and its workforce. It also covers whistleblowing and creating a speak-up culture

The psychological contract

This factsheet examines what the psychological contract is, why it's important and the strategic implications it has on the employment relationship

Employment law
Trade union recognition and industrial action: UK employment law

Explore our collection of resources around legal issues relating to trade union recognition and industrial action

For Members
Individual voice channels: Guide for people professionals

Practical advice for HR professionals to maximise the impact of engaging with each employee

For Members

Latest guides

Carer-friendly workplaces: Guide for people professionals

Practical guidance to help employers create a carer-friendly workplace

Flexible working: Guidance for people professionals on planning and managing

This guide has been developed for people professionals who want to maximise the benefits of flexible working within their organisations, incorporating flexibility into people plans, strategy, and their employee value proposition.

How to request flexible working

A guide for employees to develop a strong business case for submitting a flexible working request

How to manage flexible working requests

A guide for employers and line managers to navigate the expected upsurge in flexible working requests

All guides