The role of emotions
Recognising the influence of emotions
Recognising the influence of emotions
Emotions matter to management practice. But just how can emotion influence the quality of service an organisation provides, and what impact can they have on customer facing employees? These authors investigate.
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Jake joined the CIPD in 2018, having completed a master’s degree in Social Science Research Methods at the University of Nottingham. He also holds an undergraduate degree in Criminology and Sociology.
Jake’s research interests concern aspects of equality, diversity and inclusion, such as inequality, gender and identity in the workplace. Jake is currently involved in the creation of a research project examining the effectiveness of organisational recruitment programmes and their relationship with workplace performance.
Jake leads research on the CIPD Good Work Index programme of work, exploring the key dimensions of job quality in the UK. Jake has also written several CIPD evidence reviews on a variety of organisational topics, including employee engagement, employee resilience and digital work and wellbeing.
Rachel Suff, Senior Policy Adviser at the CIPD, uses recent data from the CIPD’s Health and wellbeing at work survey report, supported by Simplyhealth to offer recommendations for organisations and UK Government policy-makers to help reduce record-high employee absence
Katie Stickland, CIPD Knowledge Exchange Manager, reviews research examining how strategies around agile working were utilised within the NHS and distils the lessons for HR professionals, line managers and organisations
We summarise research examining how the way workers are matched to jobs can have important implications for current and future productivity for their organisations
Research examines how organisations can use redeployments to properly manage and grow knowledge sharing across their business and wider networks
Evaluating the pros and cons of working in shared office spaces, and how they impact on productivity