Technology provides opportunities for organisations to improve business outcomes and make work better. But if poorly managed it can also achieve the reverse. When using technology solutions for people management, it’s essential for people professionals to use them responsibly. 

This guide helps people professionals drive forward the responsible use of technology in six areas of people practice:

It provides an overview of key uses of technology in people practice and guiding principles for this, as well as the potential benefits and risks.  

The following definitions are applied to the terms ‘responsible’ and ‘technology’ in this guide:

  • Responsible: being responsible means having ethical and sustainable practices that consider and involve the workforce and other stakeholders during business decision-making.
  • Technology: technology is the application of knowledge or processes to achieve practical goals that are reproducible. This includes AI and more broadly automation tools that do tasks without or (with reduced) human assistance. It can also include other tools which aren’t necessarily about reducing human involvement such as the internet and videoconferencing tools.
Member tool: CIPD Buddy BETA
Experiment with AI to find answers on this topic with our prototype. Login to explore CIPD Buddy

Contents

To continue reading, log in or become a member

Affiliate membership offers instant access to CIPD resources without the need for assessments or study, or explore your options to become a professional member of the CIPD to demonstrate your commitment to the world of work.

  • Access to exclusive, up-to-date resources
  • Become part of a community to learn, debate and connect with other people professionals
  • Free access to a series of CIPD learning courses and a discount on the rest of our catalogue
Instant access Explore membership
  • Podcast

    HR People Pod

    Listen to episodes of HR People Pod, the CIPD’s fortnightly podcast providing expert insights from HR leaders discussing the topical issues impacting the world of work.

    Listen now
  • Data

    Data hub

    Explore the evidence behind workforce trends

  • Woman sitting at a laptop with notebooks
    Guide

    Learning and development for people professionals

    This guide provides a practical introduction to the role of an L&D function in an organisation. It offers support on the key steps to offering effective L&D, including creating a learning strategy, undertaking a learning needs analysis, designing learning interventions and measuring the impact of learning.

    For Members
  • Guide

    Hiring overseas workers: Guide for HR professionals

    This guide provides practical advice on carrying out key checks during recruitment to ensure an employee has the right to work, what visa considerations to make and practical aspects to consider when offering employment

    For Members
    • All guides