How a retailer and trade union have been working together to create a safer and more respectful place for retail staff
Find out how a large UK retailer has partnered with a trade union to tackle abusive customer behaviour towards retail staff in stores and challenge public and worker perceptions about acceptable behaviour.
This case study, co-created by the CIPD and the University of Strathclyde, draws on findings from an Economic and Social Research Council funded project and shows how employers and trade unions can work together effectively to address issues of common concern.
It is particularly timely in view of the new legal obligations under the Employment Rights Act 2025 that take effect from 30 October this year for employers to take all reasonable steps to prevent workplace harassment, including from third parties. See our Tracker for more on the upcoming law changes.
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Leading Voices is a series of short audio essays in which senior people professionals reflect on how they have tackled some of the profession's most pressing challenges. Exploring the challenge faced, the approach taken, and the business outcomes, each essay is full of rich learnings and tips for how you can ensure maximum impact in your organisation.
Leading Voices is a series of short audio essays in which senior people professionals reflect on how they have tackled some of the profession's most pressing challenges. Exploring the challenge faced, the approach taken, and the business outcomes, each essay is full of rich learnings and tips for how you can ensure maximum impact in your organisation.