HR shared services
Understand the principles of shared services, how they work, and the benefits they can bring to an organisation
Understand the principles of shared services, how they work, and the benefits they can bring to an organisation
Organisations use shared services as a way of organising their HR activities, typically concentrating administrative activities into a centralised 'hub'. The shared service model can help businesses reduce costs, avoid duplication of effort, and allow a greater focus on HR strategy. Often shared services are seen as supporting strategic business partners and centres of expertise in HR.
This factsheet outlines how shared services work and the benefits of introducing them in an organisation. It takes a closer look at the typical tier structures and provides guidance on planning and implementing shared services across an organisation. It also highlights factors to consider for ongoing shared services management.
Affiliate membership offers instant access to CIPD resources without the need for assessments or study, or explore your options to become a professional member of the CIPD to demonstrate your commitment to the world of work.
Already a member? Login here.
Listen to episodes of HR People Pod, the CIPD’s fortnightly podcast providing expert insights from HR leaders discussing the topical issues impacting the world of work.
Listen nowListen to episodes from our CIPD Ireland Podcast Series on a range of topical workplace, HR and L&D issues
Listen nowUnderstand how strategic HRM works, and its relationship with business strategy, human capital management and business performance
Understand what bullying and harassment at work is, and how employers and employees can address the problem
Understand what we mean by skills in the workplace, UK skill levels and the government’s skills policy.
Learn how to identify the signs of stress and address stress at work