Organisations use shared services as a way of organising their HR activities, typically concentrating administrative activities into a centralised 'hub'. The shared service model can help businesses reduce costs, avoid duplication of effort, and allow a greater focus on HR strategy. Often shared services are seen as supporting strategic business partners and centres of expertise in HR.

This factsheet outlines how shared services work and the benefits of introducing them in an organisation. It takes a closer look at the typical tier structures and provides guidance on planning and implementing shared services across an organisation. It also highlights factors to consider for ongoing shared services management.

To continue reading, log in or become a member

Affiliate membership offers instant access to CIPD resources without the need for assessments or study, or explore your options to become a professional member of the CIPD to demonstrate your commitment to the world of work.

  • Access to exclusive, up-to-date resources
  • Become part of a community to learn, debate and connect with other people professionals
  • Free access to a series of CIPD learning courses and a discount on the rest of our catalogue

Related content

Data

Data hub

Explore the evidence behind workforce trends

Podcast

HR People Pod

Listen to episodes of HR People Pod, the CIPD’s fortnightly podcast providing expert insights from HR leaders discussing the topical issues impacting the world of work.

Listen now
Podcast

Ireland Podcasts

Listen to episodes from our CIPD Ireland Podcast Series on a range of topical workplace, HR and L&D issues

Listen now
Factsheet

Strategic human resource management

Understand how strategic HRM works, and its relationship with business strategy, human capital management and business performance

Explore our other factsheets

Factsheet

Harassment and bullying at work

Understand what bullying and harassment at work is, and how employers and employees can address the problem

Factsheet

Mediation at work

Learn how mediation can resolve conflict in the workplace

Factsheet

Skills development in the UK workplace

Understand what we mean by skills in the workplace, UK skill levels and the government’s skills policy.

Factsheet

Stress in the workplace

Learn how to identify the signs of stress and address stress at work

For Members
Factsheets