To remain competitive, organisations need to constantly change and adapt their ways of working. This need is driven by both internal and external forces, including customers, markets and technology. The degree of change can vary, from small incremental changes to transformational change. Research shows that change initiatives are often unsuccessful. When change is not managed effectively, it can have a negative impact on performance, employee engagement, and lead to unmanageable job stress. Effectively managing organisational change is vital to long-term organisational success. People professionals have a key role in supporting change management initiatives.

This factsheet looks at why change management is important. It considers the implications of not managing change effectively. It also offers a series of techniques to help ensure change is effectively embedded.

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Change management
case studies

Follow different organisations' change management journeys and read about the challenges they faced, how they overcame them and what they learned along the way

Change management journey: Tayto Snacks Change management journey: St John Ambulance Cymru
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Guidance on
change management

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Practical tools for
change management

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