A lack of empathy in leadership can have a serious negative impact on morale and engagement, but when so much emphasis is placed on leaders having to deliver results and getting things done efficiently, how does empathy fit into this frame of thinking? Also, can empathy be learned and developed over time or is it a fixed commodity?

To continue reading, log in or become a member

Affiliate membership offers instant access to CIPD resources without the need for assessments or study, or explore your options to become a professional member of the CIPD to demonstrate your commitment to the world of work.

  • Access to exclusive, up-to-date resources
  • Become part of a community to learn, debate and connect with other people professionals
  • Free access to a series of CIPD learning courses and a discount on the rest of our catalogue
Instant access Explore membership
  • Podcast

    HR People Pod

    Listen to episodes of HR People Pod, the CIPD’s fortnightly podcast providing expert insights from HR leaders discussing the topical issues impacting the world of work.

    Listen now
  • Blog

    Future-focused leadership: building trust and empowering employees

    In this guest blog for International HR Day 2026, David R Blackburn, Chartered CCIPD and Managing Director, David R Blackburn Consulting, explores the value of building trust for leaders and organisations looking to bring the best out of their employees.

    • All Bitesize research