Workplace technology: the employee experience
Our research looks at technology adoption and use at work, in addition to the people profession’s role in supporting organisations and their workforce

Our research looks at technology adoption and use at work, in addition to the people profession’s role in supporting organisations and their workforce
The COVID-19 pandemic has thrown a spotlight on technology as an enabler of work with many organisations turning to its use for flexible and remote working. However, these circumstances have also revealed other issues such as productivity, work–life balance, workforce engagement and wellbeing which must all be considered when new technology use is introduced in the workplace.
Taken together with the broader theme of increasing digitisation and technical advancement, organisations and people professionals need to understand how workplace technology is impacting their workforce if they are to drive and support the best outcomes for their people and business.
The Workplace technology: the employee experience report builds on several studies by the CIPD, which collectively consider the rise of new technologies and the effects they have on work and the workforce. On this page you’ll find key insights from the report, recommendations for people teams and related content to help you better understand how technology can be leveraged to improve productivity, employee experience and job quality.
While the findings are based on UK data, the broader trends and implications should be of interest wherever you are based.
Download the report below
Employee perceptions of automation and its impact
Impact of change in technology use on performance and employee experience
Wellbeing and work–life balance
Monitoring and surveillance
Employee voice
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