Enhancing employee engagement: Bupa Arabia
A case study on how Bupa Arabia developed a framework for employee engagement to motivate employees and enhance business performance
A case study on how Bupa Arabia developed a framework for employee engagement to motivate employees and enhance business performance
A sustained focus on employee engagement has been key in getting progressive people management practices firmly onto employers’ agendas. Employees who have good quality jobs and are managed well will not only be happier, healthier and more fulfilled, but are also more likely to drive productivity, better products or services, and innovation. This mutual gains view of motivation and people management lies at the heart of employee engagement.
Bupa Arabia, a leading health insurer in Saudia Arabia, looks to strengthen its focus on employee engagement through the development and implementation of a comprehensive employee engagement framework.
Established in 1997, Bupa Arabia is headquartered in Jeddah and part of the global Bupa network. It offers health insurance products and services that cater to the needs of Saudi Arabia’s corporations, government institutions, small and medium-sized enterprises and those they employ.
The organisation prides itself on its commitment to the wellbeing and development of its employees, providing them with the same standard of care, support and professionalism that it expects to be delivered to its customers.
The company has ambitions to build on its leadership position to be the greatest healthcare company in the Arab world. Its vision is a healthier and happier life for whoever the organisation reaches, whether a member, an employee or part of the community.
Bupa Arabia sought to strengthen its focus on employee engagement, on the view that an engaged employee would be more open towards development, more likely to stay, and would act as an ambassador to attract future talent.
Studies have shown that engaged employees drive higher business performance, increasing efficiency, innovation and enhancing customer service.
The overarching objective was to enable a performance-driven culture where people feel motivated, engaged and enthused to help the company achieve its goals. Bupa Arabia looked to energise the workforce and wider organisation by implementing its employee engagement framework and the associated suite of initiatives.
Bupa Arabia developed a clear and comprehensive employee engagement framework, following the Bupa Global model, that has been implementing since 2018. The framework has three main steps:
Giving employees the opportunity to share their opinion. Bupa Arabia launched a biannual pulse survey measuring different aspects of employee engagement:
Analysing the survey data received to understand what its people want and need, and identifying the trends that have both positive and negative impacts on employees’ journeys.
Aligning resources and implementing the resources and projects that will deliver the most positive results. This was done via a four-way approach:
Under these four categories, Bupa Arabia implemented over 35 initiatives, which included:
Having executed all of the over 35 initiatives in the span of a year, Bupa Arabia was able to achieve and in many cases exceed its employee engagement targets:
Bupa Arabia’s three-year aspiration from 2020–23 was to reach an overall employee engagement score of 83%, based on the Glint global benchmark score of organisations considered as ‘employer of choice’. It comfortably exceeded this ambition, achieving 88% by 2023.
Based on the learnings obtained from implementing the framework, Bupa Arabia aims to build on its success and continually look to improve and innovate to ensure its employees live happy, healthy and fulfilled lives.
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