When the purpose of technology changes: Ricoh
A case study on the implementation of telematics for data collection, with the purpose of improving vehicle and driver safety and operational efficiency
A case study on the implementation of telematics for data collection, with the purpose of improving vehicle and driver safety and operational efficiency
Ricoh is a specialist in providing and integrating end-to-end technology, solutions and services, enabling organisations to respond to an evolving workplace. With a strong focus on sustainability and innovation, alongside local and global expertise, Ricoh helps businesses create an outstanding employee and customer experience.
Ricoh wanted to explore ways of collecting vehicle fleet data, including speed, acceleration, fault and fuel consumption. The purpose of this was to increase safety and improve efficiency.
Ricoh implemented telematics to enable its vehicles to collect data such as speed, harsh acceleration, vehicle faults and fuel consumption. This information helped improve safety, accuracy of mileage reports and operational efficiency. It removed the monotonous task of reporting and calculating mileage each week. The organisation communicated the changes to affected workers before implementation.
Once the system was in use, some drivers on its worker forum raised concerns on who could access the data collected during their private time. This was not the intended outcome of a system designed to make life better for the driver as well as save money for the company.
Ricoh reacted swiftly by removing access to telematics data for line managers and retained access for regional managers. "People don’t normally have an issue with HR having access to the data because it is seen as anonymous. However, they can have concerns with their immediate line manager seeing data", explained Rebekah Wallis, Director – People and Corporate Responsibility at Ricoh.
"We have a very good working relationship with our employee forum, and it is often part of the steering committee, which was the case for the telematics implementation, so we are immediately getting that voice into any decisions. We talk to them about everything, even if there’s not an obligation to do so. They say it as it is, which is exactly what we want", Wallis said.
While telematics is no longer used at Ricoh, Wallis said it provided some timely lessons.
If the technology captures data, have a clear understanding of what the data is going to be used for, who will have access to it and what they will do with it. Be mindful of your data protection obligations.
Use our flexible working quiz to receive tailored recommendations
Watch our webinar to explore how organisations can create a work environment that supports employees throughout their career including in menopause and fertility challenges as well as with their menstrual health.
Register nowLearn how to identify the signs of stress and address stress at work
Understand the links between work, health and wellbeing, and the role of stakeholders in adopting an organisational approach to employee wellbeing
A case study on how GHD used in-depth data to build a more diverse and inclusive workforce
A case study on how Bupa Arabia created a training programme to address hiring challenges and foster the development of future leaders
A case study on how ESAG strengthened its commitment to EDI and boosted female representation
A case study on how Hamad Medical Corporation devised an employee wellness programme to promote a more positive and productive work environment