Driven by fast-changing technological change, Dallas-based technology firm AT&T faced an enormous HR challenge to rapidly retrain its workforce for a digital future. It instigated a major transformation of its skills base and culture and created a blueprint for sourcing future skills.

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Reviewed by

Rachel Suff, Senior Policy Adviser, Employee Relations, CIPD

Rachel Suff joined the CIPD as a policy adviser in 2014 to increase the CIPD’s public policy profile and engage with politicians, civil servants, policy-makers and commentators to champion better work and working lives. An important part of her role is to ensure that the views of the profession inform CIPD policy thinking on issues such as health and wellbeing, employee engagement and employment relations. As well as conducting research on UK employment issues, she helps guide the CIPD’s thinking in relation to European developments affecting the world of work. Rachel’s prior roles include working as a researcher for XpertHR and as a senior policy adviser at Acas.

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