Changes in policy on managing workplace conflict has placed greater responsibility for employers to resolve conflict themselves internally and at an earlier stage. At the CIPD, our research has found that four in ten UK employees report some form of interpersonal conflict at work.

Explore our resources for further information on employee and industrial relation. Also, discover our factsheets and reports into conflict management and mediation.

Factsheets

Regularly-updated factsheets provide overviews and information on a topic

1 Factsheets about Conflict management
Factsheets
Mediation at work
Learn how mediation can resolve conflict in the workplace

Guides

Designed for practitioners, our guides provide recommendations and advice on how to apply good practice in the workplace.

3 Guides about Conflict management
Guides
Tackling bullying and workplace conflict
Practical advice on how people professionals can tackle workplace bullying and conflict
Guides
Dealing with bullying and workplace conflict: a guide for managers
Our guide will help you proactively tackle bullying and workplace disputes
Guides
Mediation: An approach to resolving workplace issues
A joint publication by the CIPD and Acas aiming to help employers, trade unions and employees decide how to use mediation

Reports

Research and analysis by experts from CIPD and partner organisations

2 Reports about Conflict management
Reports
Managing conflict in the modern workplace
Read our latest research on conflict management in the modern workplace, covering the challenges people professionals face, insights to act upon, and links to further guidance for people managers.
Reports
Workplace conflict: employee experiences
Explore our survey findings on employees’ workplace conflict experiences, focusing on the nature of conflict and how it's dealt with inside the organisation

Thought leadership

Insight and foresight from our experts in people and the world of work

6 Thought leadership about Conflict management
Thought leadership
Supporting employees during the conflict in Israel and Gaza
How employers can support employees affected by the conflict, whether in region or globally
Thought leadership
CIPD welcomes new statutory Code of Practice on ‘fire and rehire’
Rachel Suff, the CIPD's Senior Policy Adviser on employee relations, analyses the CIPD’s recent submission to the UK Government’s consultation draft Code of Practice on dismissal and re-engagement
Thought leadership
Stepping up to stamp out bullying and harassment at work
CIPD Chief Executive Peter Cheese discusses the role of leaders and HR in changing culture and stamping out bullying and harassment
Thought leadership
Five things we know about workplace conflict but ignore
Jonny Gifford and Richard Saundry underscore key insights that people professionals must take into account when approaching conflict management
Thought leadership
Managing conflict: what can employee relations offer politicians?
Mike Emmott offers his thoughts on what contribution the experience of employee relations can make in the current political and social climate post-Trump and Brexit referendum
Thought leadership
All change (again) for workplace dispute resolution?
Mike Emmott analyses proposed changes to the workplace dispute resolution framework.

Podcasts

Listen to episodes from our podcast series on a range of topical workplace, HR and L&D issues.

1 Podcasts about Conflict management
Podcasts
Shifting the perception of workplace conflict
Episode 160: Workplace conflict can result in change and growth. While conflict can have negative consequences, this episode explores how it can also be a progressive and positive force for good.

Bitesize research

Your regular overview of current research, inspiring insights and cutting-edge ideas in bitesize

6 Bitesize research about Conflict management
Bitesize research
Evidence-based approaches to handling rejection at work
Research explores how to manage rejection in the workplace to minimise negative outcomes with practical tips for people professionals and managers
For Members
Bitesize research
Employee relations in the NHS post-pandemic
A look at the positive measures of employee relations in the NHS, and areas for action and improvement
For Members
Bitesize research
Making more of HR’s role in managing conflict
Building on HR’s unique ability to manage employee conflict
For Members
Bitesize research
Workplace bullying: the role of the bystander
Perspectives on action versus inaction around workplace bullying
For Members
Bitesize research
Has HR become too specialised?
Proximity and the (mis)management of workplace conflict
For Members
Bitesize research
Workplace conflict and mediation: the role of HR
Informing HR decision-making about workplace mediation
For Members

CIPD Viewpoint

Our collected point of view on the key issues impacting work, from the perspective of employers and policy makers.

1 CIPD Viewpoint about Conflict management
CIPD Viewpoint
Bullying and harassment
Explore the CIPD’s point of view on bullying and harassment, including recommendations for employers

Learning

We offer a range of evidence-based courses tailored to suit you and your needs.
Our Essential Insights courses are free as part of the CIPD membership.

People Management Accredited Programme

Learn how to effectively manage people to ensure organisational success in line with the principles championed by the CIPD.

Professional Courage and Influence Introductory Programme

Build confidence in yourself as a communicator so you can effectively influence others and speak up when it’s the right thing to do.

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Learning shop

Choose from our extensive range of topics and learning options 

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