This factsheet explores the role of internal communication and examines effective communication strategies, including the role of line managers, social media and two-way or multi-directional dialogue. Finally, it takes a closer look at planning and tailoring communications as well as the roles and responsibilities in good workplace communication.

Our factsheet on employee voice, which covers the mechanisms of employee involvement and the benefits of two-way communication, may be helpful too. Our factsheets on employee engagement and employer brand are also relevant.

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Learn how employee experience can have a positive impact on your organisation and how you can drive the agenda to create impactful cultural change.

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