Change management journey: Citizens Advice Leicestershire
How a local charity organisation adapted to change and turned crisis into sustainable growth
Explore how to manage, enable and support change management initiatives effectively
Organisational change is constant and driven by both internal and external forces including customers, markets and technology. Yet research shows that most change initiatives fail to achieve their intended outcomes. The impact of not managing change effectively can be significant. Therefore, people professionals’ knowledge and capabilities are useful supports for change management initiatives.
This factsheet looks at why change management is important. It considers the implications of not managing change effectively. It also offers a series of techniques to help ensure change is effectively embedded.
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How a local charity organisation adapted to change and turned crisis into sustainable growth
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