Organisations use shared services as a way of organising their HR activities, typically concentrating administrative activities into a centralised 'hub'. The shared service model can help businesses reduce costs, avoid duplication of effort, and allow a greater focus on HR strategy. Often shared services are seen as supporting strategic business partners and centres of expertise in HR.

This factsheet outlines how shared services work and the benefits of introducing them in an organisation. It takes a closer look at the typical tier structures and provides guidance on planning and implementing shared services across an organisation. It also highlights factors to consider for ongoing shared services management.

Contents

Members access only

Unlock exclusive, tailored content and resources, just for members.

Sign in to access

Not a member yet? Find out how you can become a member today!

CIPD Trust

Tackling barriers to work today whilst creating inclusive workplaces of tomorrow.

Find out more

Bullying
and harassment

Discover our practice guidance and recommendations to tackle bullying and harassment in the workplace.

View our resources

Related content

Factsheet
HR policies

An overview of the purpose and benefits of HR policies and how to implement and communicate them effectively throughout an organisation

Podcast

HR People Pod

Listen to our new fortnightly podcast providing expert insights from HR leaders on the topical issues impacting the world of work

Listen now
Thought leadership
HR operating models

Our series on current practices, future models and successful transformations

Thought leadership
Do current HR operating models serve future needs?

We look at what’s driving change in HR structures, what emerging models look like and what to consider when evolving your current model

Explore our other factsheets

Factsheet
HR policies

An overview of the purpose and benefits of HR policies and how to implement and communicate them effectively throughout an organisation

Factsheet
Workforce planning

Explores the benefits of workforce planning, the activities involved and the stages of the workforce planning process

Factsheet
Discipline and grievance at work

Learn the fundamentals of disciplinary and grievance policies and practices in the workplace

Factsheet
Employee relations: an introduction

Understand what employee relations means as a concept and what it means to employers

Factsheets