Digital transformation is a hot topic that is being widely discussed in many different contexts. Indeed, it was one of the critical themes people professionals identified as impacting the current and future world of work, according to the CIPD People Profession 2030 report.

But what exactly is digital transformation? Why does it matter? How can employers and people professionals prepare themselves, and their organisations, to embrace it and to derive maximum advantage from it?

This and the following series of articles will explore these questions, combining the practical implications drawn from in-depth research and study, with the insight and experience of people professionals who have taken crucial steps in digital transformation.

Our series begins with an explanation of why digital transformation matters to people professionals. Using Kane et al’s research, we explain what it is and how to do it effectively. In the second chapter, the Group People Director of Axiom Telecom in the UAE shares his organisation’s digital transformation journey from a traditional bricks-and-mortar retailer, wholesaler and distributor to a predominantly digital platform distributor. The focus in subsequent chapter shifts to digital transformation within the people function. We organise people professionals’ stories in these chapters by specialist functions such as HR information systems, recruitment, and learning and development. Where applicable we share the impact of change on their organisations. We will conclude the series with reflections from experts and acknowledgements of the people professionals who have contributed to the series. 

Recognising the very real challenges of screen fatigue and time constraints facing our readers, we’ve sought to publish this content in short, individual chapters rather than as a single, long-form report. After the initial launch of the first three chapters, we will look to publish subsequent chapters monthly, completing the series in early 2022.  

We hope that the experiences shared in this series inspire more people professionals to take a proactive role in the digital transformation of their organisations and people functions. And in doing so, change the notion that the people function is not regularly involved in decisions to invest and implement new technologies, as uncovered in past CIPD research

Read the latest article in our series below.

Redefining the role of people professionals in the
digital era

Now is the time for people professionals to explore how they can drive digital transformation for the future

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More in this series

Thought leadership

Digital transformation in organisations and people functions

What is digital transformation and why should it matter to people professionals?

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Guiding people through change to thrive in the digital age

Dominic Keogh-Peters, Axiom Telecom’s Group People Director, talks to the CIPD about the key role of the people function in his organisation’s digital transformation

Thought leadership

Operating efficiently: Implementing HR information systems in SMEs

Practical insights from small and medium-sized enterprises on how HR information systems can be used to improve organisational efficiency and access to people data

Thought leadership

Operating efficiently: Implementing HR information systems in large organisations

Practical insights from large organisations on how HR information systems can be used to improve organisational efficiency and access to people data

Thought leadership

Using technology to improve hiring and onboarding

How can people functions leverage automation and digital technology to improve recruitment, selection and onboarding?

Thought leadership

Creating impactful and inclusive learning

Enabling flexible, accessible learning that improves a learner’s existing practice

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Harnessing digital learning platforms to support talent growth

How can people professionals leverage learning platforms to stimulate innovation, map career growth for employees and improve their learning experience?

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Mobilising wellbeing initiatives through technology

Case study examples of how people professionals can leverage technology to improve worker wellbeing

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Making reward more accessible and performance management fairer

How can technology be used to allow better access to pay and a fairer assessment of employee performance and potential?

More on this topic

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Leveraging L&D tech to organisational advantage

How can L&D teams can engage with new technologies like generative AI to impact performance?

CIPD Viewpoint
Automation, AI and technology

Explore the CIPD’s point of view on automation, AI and technology, including recommendations for employers

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Bitesize research
How do employees respond to electronic performance monitoring?

Research investigates what factors influence employees’ responses to electronic performance monitoring

For Members

More thought leadership

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Benchmarking employee turnover: Latest trends and insights

Understanding how your organisation compares can enable you to stay ahead, retain valuable employees, and understand the cost of attrition to your organisation

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HR operating models

Our series on current practices, future models and successful transformations

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Do current HR operating models serve future needs?

We look at what’s driving change in HR structures, what emerging models look like and what to consider when evolving your current model

Thought leadership
Agile pay methods: What HR should consider

While offering different pay methods could be a boost for employees, we need to ensure there are no unintended consequences