Engaging working environments foster happier, healthier, more fulfilled workforces, driving both productivity and innovation. This is what an employee experience specialist strives to do.


What does an employee experience specialist do?

Employee experience is the result of all the interactions an employee has with their employer. It’s a specialised field closely related to employee engagement which focuses on creating a great working environment for organisations to get the most out of their people. This, in turn, is likely to drive productivity, improve products and services, innovate, aid retention, and create a great employer brand to attract new talent. 

As an employee experience specialist, you also need to understand the manager/employee relationship and how to create a culture of trust within the organisation. Employee experience specialists can transform the way people feel about their work right from the start of their employment journey, at the point of onboarding; it's in their gift to reposition the organisation into a culture of trust through active listening and action. 

Employee experience case study: Power to
the people

How a framework for listening and responding to every voice has given the change-weary employees of Nien their spark back.

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Your typical activities

Here are some of the activities you can expect to be involved in as an employee experience specialist:

  • Designing employee experience frameworks
  • Creating ways to measure and assess engagement (for example, surveys)
  • Creating tools and approaches to enhance engagement 
  • Designing communications approaches which give employees a voice in the organisation 
  • Reviewing management practices and their impact on the employee experience
  • Reviewing and enhancing the employer brand 
  • Creating onboarding approaches that positively impact engagement from the start of the employment journey 
  • Building a culture of trust 
  • Assessing the impact that people practices and policies have on the employee experience. 

Why people deserve the best

Employees who put themselves on the line need to know their wellbeing is cared about, says the RAF’s HR leader – and that’s why the organisation is investing in its people function. 

Types of roles in employee experience

Here is a shortlist of the types of job titles you might find in employee experience. As you can see, employee experience specialists are at all levels of experience and seniority:

  • Employee experience/engagement assistant
  • Employee experience /engagement co-ordinator 
  • Employee experience/engagement consultant
  • Employee experience/engagement business partner 
  • Employee experience/engagement manager
  • Head of employee experience/engagement
  • Director of employee experience/engagement

Develop your knowledge in employee experience

Employee experience standards

Each employee experience standard progresses through four levels of impact. Which level do you most embody in your day-to-day work?

Employee experience resources

Understand the fundamentals of building an engaged workforce by exploring our factsheets, guides and reports on employee experience.

Find your perfect job in HR, L&D or any other area of the people profession

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Career options in the
people profession

Explore the twelve career areas within the people profession, and the typical activities you may find yourself doing

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Career guidance

Information and guidance to help you excel in your role, transition into the profession, and manage a career break

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