Mediation: An approach to resolving workplace issues
Practical advice on how to use this approach as part of your wider conflict management strategy
Practical advice on how to use this approach as part of your wider conflict management strategy
Conflict at work can be an inherent part of the employment relationship but differences can easily escalate and have a negative impact if not addressed early. Some situations, such as serious harassment complaints, are best addressed through formal procedures. But there will be many occasions where a less formal and more conciliatory approach is the most constructive way to resolve conflict between individuals. Mediation is one such technique and can be a powerful tool to help resolve problems and restore working relationships. HR professionals should consider how mediation can be part of an organisation’s approach to conflict management and early resolution.
HR professionals should always consider mediation as a possible way to resolve a conflict. The guiding principle for the effective use of mediation is that the parties enter the process voluntarily and seek to implement an agreed solution.
This guide sets out what mediation is and when it may be useful. It explores the critical success factors for its effective use, considers the differences between internal and external mediation, as well as the practicalities of selecting and training mediators for an internal mediation scheme.
Affiliate membership offers instant access to CIPD resources without the need for assessments or study, or explore your options to become a professional member of the CIPD to demonstrate your commitment to the world of work.
Already a member? Login here.
Research on whether employers are doing enough to prevent and manage conflict in the workplace
Practical advice for people professionals to maximise the impact of engaging with all employees through employee voice channels
Practical guidance for managers on preventing and reducing stress at work
This guide provides a practical introduction to the role of an L&D function in an organisation. It offers support on the key steps to offering effective L&D, including creating a learning strategy, undertaking a learning needs analysis, designing learning interventions and measuring the impact of learning.
This guide provides practical advice on carrying out key checks during recruitment to ensure an employee has the right to work, what visa considerations to make and practical aspects to consider when offering employment