The annual CIPD Good Work Index report provides rich research data on working lives and job quality in the UK. But who are the people behind the numbers and what are their experiences of work really like? How can we use their stories to fill the gaps in our understanding and to shine a light on what things make work ‘good’?
The CIPD spoke with people in different professions and different roles, to hear in their own words the highs and lows of their working life and the different ways that job quality plays out in their experience. Their stories give us an insight into real people in real jobs, to help us learn what employers need to do to champion better work and working lives.
We’d like to thank everyone who took the time to share their stories so openly and candidly with us – we’ve changed their names to protect their anonymity.
‘Showing empathy is probably the most important skill in my job. To be successful, you need to be sensitive and understanding and have a love for getting to know people. Understanding different cultural norms and values is key. Care workers come from different backgrounds, so they have to learn how to behave with clients in the UK.’
‘My role is a very varied and I find it quite fulfilling, because it's helping people at a time when they are under stress… You’re dealing with people at a very vulnerable stage of their life, so you’ve got to be aware of their needs. As an empathetic person, I can find it emotionally draining because if I see people crying, I want to join them.’