A conversation with ACAS: Untangling dispute resolution
Free for everyone
Organised by The CIPD Branch in Hertfordshire
Free for everyone
Organised by The CIPD Branch in Hertfordshire
Explore conciliation, union recognition and the Employment Rights Act 2025 in a live, practical conversation with ACAS and CIPD members.
Phil Osborne and Louise Ramsey are Collective Conciliators in the ACAS East of England team, bringing extensive experience of working with organisations and trade unions to resolve complex disputes.
Join ACAS and fellow CIPD members for a practical and thought-provoking conversation that cuts through the complexity of today’s evolving dispute-resolution landscape. We’ll explore what’s changing, why it matters, and—crucially—how people professionals across all sectors can respond to new expectations with clarity, confidence and impact.
If any of this feels unclear, or you want to deepen your understanding, this session is for you.
What to expect:
What you’ll gain:
This is a rare opportunity to explore the upcoming changes with the experts who shape national guidance, and with a community of practitioners facing the same questions.
More about the speakers
Phil Osbourne
Phil Osborne is an experienced mediator and conciliator supporting parties towards better industrial relations. He has worked alongside trade unions and employers in the workplace from recognition through to post dispute project work.Previous roles have included managing the Individual Conciliation Team and the Helpline within Acas. Prior to joining Acas, Phil worked in private industry within the Retail, Manufacturing and Service Sectors.
Louise Ramsey
Louise Ramsey is a Collective Conciliator based in Suffolk. She has experience supporting parties through complex workplace disputes. Louise focuses on facilitating constructive dialogue, helping build understanding, and enabling fair and sustainable outcomes. With a professional background in education, Louise maintains a particular interest in this sector.
Timings
18:30 - 19:00 - Arrival, registration & refreshments
19:00 - 21:00 - Presentation
21:00 - Close and depart
Please note:
Sat 28 Feb 2026, 09:30-12:30
Mosquito Way, Hatfield, AL10 9EU
Mon 23 Mar 2026, 10:00-11:30
Bakehouse cafe, Berkhamsted, HP4 1NS