About this event
In this workshop you will learn why some people react defensively in conversations and the role survival strategies play in this.
Helping managers navigate challenging behaviour
Workshop overview:
In this workshop you will learn why some people react defensively in conversations and the role survival strategies play in this. At the end of the session you will walk away with a model for recognising survival strategies and practical tools to support managers in navigating their difficult conversations with compassion.
What to expect:
- Why conversations get difficult: A breakdown of common stress triggers and defensive patterns.
- Recognising defensive behaviour: How to spot survival responses.
- Supporting managers: Tips for coaching managers to handle difficult conversations effectively.
- Empathy in action: Communication tools that build psychological safety and reduce tension.
- Interactive learning: A chance to share your real-life scenarios and identify key strategies.
Every attendee gets a FREE copy of our manual for managers
45 pages of advice, insights & tools to help managers handle challenging behaviour
About the speakers:
Hosted by Simon and Amanda from Northern Value Creators
Teacher, Head of Operations, Head of Customer Service, Account Director, Product Manager… we’ve worked within tech and professional services all our lives.
Combine this hands on experience with 10 years and over a 1000 of hours of coaching and
training; then add being adoptive parents of two neurodiverse kids.
This is how we know what we offer makes a huge difference.
Please note:
- Webinar joining instructions will be sent to you again 1 day before the event, with a further reminder, 20 minutes prior to the event starting.
- The session may be recorded and shared with people afterwards. Please bear this in mind and have your camera off if you do not wish for your image to be shared.
- The chat function will be used for participants to engage with the webinar, so just be mindful of the login name you use and ensure you are happy for other people to see this.
- For security reasons, it is requested that participants join the live session 10 minutes prior to the scheduled start time and with the same name as registered on Eventbrite as not doing so may cause a delay or non-admittance to the event.
- This event may include an external speaker who has prepared their own presentation. Any views or opinions expressed by the speaker are their own and do not reflect those of the CIPD.
- Please note that refunds for CIPD Non-Member tickets will only be available until 7 days prior to the event, any cancelled tickets after this will not receive a refund.
- If you require any reasonable adjustments to enhance your experience, please get in contact with us by responding to this email and we will do our best to accommodate.
