How to handle challenging conversations

About this event

The workshop offers a chance to review case studies, including scenarios related to the Worker Protection Bill

Effectively managing conversations quickly is one of the best methods to prevent workplace issues escalating. The workshop offers a chance to review case studies, including scenarios related to the Worker Protection Bill, giving you a chance to embed your learning or refresher.

The fear of having potentially challenging conversations can prevent us from taking them forward, leading to growing issues that are harder to fix.

One of the best ways to prevent issues developing in the workplace is to effectively manage conversations in a timely fashion.

In this interactive online event, we will benefit from Grant Shackleton's, from Chattertons, experience and will discuss:

· the type of conversations that may be challenging, and why

· why conversations are considered challenging

· how to prepare for conversations

· tools to manage difficult conversations

· when to use mediation

· the connection to the upcoming Worker Protection Bill, preventing sexual harassment in the workplace

During the workshop, you will have the opportunity to discuss case studies embedding the learning so that you can apply what you've learnt in your workplace and get the best results possible out of difficult conversations.

About the speaker

Grant Shackleton is a Partner, Dispute Resolution and Head of Employment at Chattertons, covering personal and business dispute resolution, employment law (contentious and non-contentious), GDPR, personal injury work, regulatory defence work and licensing (alcohol and gambling).

Grant is renowned for his pragmatic approach to resolving disputes before they escalate out of control, but he is also an experienced and formidable advocate in tribunal when the need arises. He has 29 years of experience of advising a whole range of clients from large commercial enterprises to small owner managed/family businesses.

Please note:

1. Webinar joining instructions will be sent to you again one day before the event, with a further reminder, 20 minutes prior to the event starting.
2. The session may be recorded and shared with people afterwards. Please bear this in mind and have your camera off if you do not wish for your image to be shared.
3. The chat function will be used for participants to engage with the webinar, so just be mindful of the login name you use and ensure you are happy for other people to see this.
4. For security reasons, it is requested that participants join the live session 10 minutes prior to the scheduled start time and with the same name as registered on Eventbrite as not doing so may cause a delay or non-admittance to the event.
5. This event may include an external speaker who has prepared their own presentation. Any views or opinions expressed by the speaker are their own and do not reflect those of the CIPD.
6. Please note that refunds for CIPD Non-Member tickets will only be available until seven days prior to the event, any cancelled tickets after this will not receive a refund.
7. If you require any reasonable adjustments to enhance your experience, please get in contact with us by responding to this email and we will do our best to accommodate.