Understand why conversations become difficult and learn practical strategies to handle challenging behaviours with confidence

About this event

Understand why conversations become difficult and learn practical strategies to handle challenging behaviours with confidence

Workshop Overview:

In this workshop you will learn why some people react defensively in conversations and the role survival strategies play in this. At the end of the session you will walk away with a model for recognising survival strategies and practical tools to support managers in navigating their difficult conversations with compassion.


What to expect:

● Why conversations get difficult: A breakdown of common stress triggers and defensive patterns.

● Recognising defensive behaviour: How to spot survival responses.

● Supporting managers: Tips for coaching managers to handle difficult conversations effectively.

● Empathy in action: Communication tools that build psychological safety and reduce tension.

Interactive learning: A chance to share your real-life scenarios and identify key strategies.


About the speaker

Amanda Cookson

Amanda is an ICF accredited executive coach and delivers coach lead transformational programmes centred around building high trust and human leadership skills. Prior to establishing her coaching practice Amanda spent 20 years in the creative and Edu-Tech sectors, leading award winning multi-site teams.

Please note:

  1. Webinar joining instructions will be sent to you again one day before the event, with a further reminder, 20 minutes prior to the event starting.
  2. The session may be recorded and shared with people afterwards. Please bear this in mind and have your camera off if you do not wish for your image to be shared.
  3. The chat function will be used for participants to engage with the webinar, so just be mindful of the login name you use and ensure you are happy for other people to see this.
  4. For security reasons, it is requested that participants join the live session 10 minutes prior to the scheduled start time and with the same name as registered on Eventbrite as not doing so may cause a delay or non-admittance to the event.
  5. This event may include an external speaker who has prepared their own presentation. Any views or opinions expressed by the speaker are their own and do not reflect those of the CIPD.
  6. Please note that refunds for CIPD Non-Member tickets will only be available until seven days prior to the event, any cancelled tickets after this will not receive a refund.
  7. If you require any reasonable adjustments to enhance your experience, please get in contact with us by responding to this email and we will do our best to accommodate.