Performance diagnostics is the critical first step when managing performance; learn how to find the barriers, and hence the levers to pull.

About this event

Performance diagnostics is the critical first step when managing performance; learn how to find the barriers, and hence the levers to pull.

Paul Matthews will share a simple diagnostics model which should be the first step in any initiative to tackle poor performance. You will get a handout and lots of tips and suggestions on how to fit it into your performance management processes.


Paul is one of the leading Learning & Development experts, with three best-selling books to his name. An accomplished keynote speaker, he speaks around the world on a diverse range of topics. He brings L&D to life with stories from his extensive travels that fascinate and inspire. He is known for reducing complex theory down to practical tools and sharing them in a way that everyone can use to get better results. As well as being a sought-after speaker, Paul provides consultancy services, training workshops and webinars for blue-chip clients in the UK and beyond.

Paul’s very passionate about the L&D industry and recognises it as an incredible potential leverage point to make a difference in people’s lives. Yet this leverage is so often wasted. He wants to use his extensive knowledge and experience to help you enhance the success of your organisation’s L&D performance – and, as a result, change lives.

Paul's LinkedIn

Paul's X (Twitter)


Please note:

  1. Webinar joining instructions will be sent to you again 1 day before the event, with a further reminder, 20 minutes prior to the event starting.
  2. The session may be recorded and shared with people afterwards. Please bear this in mind and have your camera off if you do not wish for your image to be shared.
  3. The chat function will be used for participants to engage with the webinar, so just be mindful of the login name you use and ensure you are happy for other people to see this.
  4. For security reasons, it is requested that participants join the live session 10 minutes prior to the scheduled start time and with the same name as registered on Eventbrite as not doing so may cause a delay or non-admittance to the event.
  5. This event may include an external speaker who has prepared their own presentation. Any views or opinions expressed by the speaker are their own and do not reflect those of the CIPD.
  6. Please note that refunds for CIPD Non-Member tickets will only be available until 7 days prior to the event, any cancelled tickets after this will not receive a refund.
  7. If you require any reasonable adjustments to enhance your experience, please get in contact with us by responding to this email and we will do our best to accommodate.