Much has been said about the potential impact of AI, robots and automation on jobs and the future of work. A common view is that many jobs are at risk of being taken over by machines, potentially leading to large-scale job losses. Our research shows that while there are risks, there are at least as many opportunities to increase the number and quality of jobs. No doubt these technologies will change the nature of work as we know it. This change needs a proper people strategy led by people professionals.

This factsheet describes some of the technologies that are having an impact on the world of work. It looks at the ethical implications of using these technologies in the workplace and considers the role of people professionals in shaping the future of work for humans.

Explore our viewpoint on automation, AI and technology in more detail, along with actions for government and recommendations for employers.

People and machines: from hype
to reality

Our research, produced in partnership with PA Consulting, surveys and reviews the impact of artificial intelligence and automation in UK workplaces and the investment decisions that employers make.

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This factsheet was last updated by Hayfa Mohdzaini: Senior Research Adviser, CIPD

Hayfa is the CIPD's Senior Research Adviser in Data, Technology and AI. She has been writing for the HR community since 2012 and is interested in how the people profession can contribute to good work through technology.

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