Organisational change is constant and driven by forces including customers, markets and technology. Yet research shows that most change initiatives fail to achieve their intended outcomes. The impact of not managing change effectively can be significant. Therefore, people professionals’ knowledge and capabilities are useful supports for change management initiatives.

This factsheet looks at why change management is important. It considers the implications of not managing change effectively. It also offers a series of techniques to help ensure change is effective.

This factsheet was last updated by Helen Tracey, Assistant Professor in Leadership and HRM, Northumbria University

Helen is a former HR practitioner with research interests in inclusion, well-being and meaningful work. 

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