As many businesses transition out of the COVID bubble to a hybrid work model, businesses will face the challenge of changing aspects of work design and adapting to new work norms. As cohorts of employees will, in parallel, be transitioning to a new work model, the impact on the business could be significant. As well as considering and planning for the impact on policies and processes, financial targets, cash flow, customer service, business marketing and sales and so on, HR must also ensure that measures to support inclusion occupy a central place in these plans.
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